Lux Inclusive Travel Booking Conditions

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Updated:  May 07, 2024

By making your initial deposit, you are confirming that you have read, understand, and agree to these booking conditions and any advisories included with your quote and/or itinerary.

Please note: A 'Supplier' or 'Travel Supplier' refers to the business, agency, carrier, or person providing the travel product or service. This includes but is not limited to Travel Suppliers, Distributers, Tour Operators, Tour Suppliers, Travel Services, Destination Management Services, Property Owners Property Management Companies, Travel Insurance Companies, Event Planners, Jet/Yacht /Helicopter Charter Companies, Private Chefs/Butlers/Housekeepers, Wedding Coordinators, Hoteliers, Airlines, Flight Crews, Aviation Companies, Aviation Charters, Talent Agencies, Employment Agencies, Entertainment Agencies, Entertainers, Cruise Lines, Rail Companies, Transportation Services, Drivers, Guides, Brokers, Agencies, People, Venues, or other vendors of products or service related to your vacation or the servicing of your vacation or you as a client.

TRAVEL INSURANCE

Traveling without Travel Insurance is irresponsible. We encourage all travelers to take out an adequate, comprehensive travel insurance policy. If you should unexpectedly have to cancel your trip, this could cause you to lose most, or all, of your investment depending on the penalty guidelines. Or, you could experience unanticipated problems while traveling including: medical emergencies, travel delays, and lost/stolen or damaged baggage.

Since you are aware of the financial and potential health risks, Lux Inclusive Travel, the Agent, and Travel Suppliers will be held harmless for any losses or damages if you choose not to protect your investment and yourself. Talk to your Travel Advisor about travel insurance options based on your primary concerns and individual circumstances.

SERVICE FEES

When a fee is going to be assessed for research, planning, itineraries, itinerary modifications, recommendations, booking, or an hourly rate, you will be notified in writing of the terms associated with that fee prior to any charge and prior to your Travel Advisor starting any work. In most cases, if a fee is being assessed, the full amount of that fee will be applied to your final payment after you book your travel with Lux Inclusive Travel. All fees are fully non-refundable and non-transferrable. 

ESTIMATES/PROPOSALS

Pricing, promotions, and availability can fluctuate within the same day and are subject to change without notice. As a result, quotes are not guaranteed until confirmed, booked, and payment is received by the vendor. Unless otherwise stated, all prices are per person, based on double occupancy, for specific room categories and subject to availability at time of booking on selected departure dates. Airfare, transfers, port charges, hotel/resort fees, taxes, government fees, and gratuities are additional unless otherwise specified. Rates are subject to change. Offers are capacity controlled and may be withdrawn at any time without notice. Lux Inclusive Travel and Your Travel Advisor try to inform you of all additional costs we are made aware of by Travel Suppliers. Lux Inclusive Travel and your Travel Advisor are not responsible for errors of omission or information that may occur as a result of the transfer of information from selected third parties, technical or human error. 

DEPOSITS

For your security, Lux Inclusive Travel and your Travel Advisor do not accept deposits by check or cash payments. All payments should be made by credit card, or wire transfer (when available). For your protection, your deposit payments are submitted directly to the travel suppliers (tour operators, Travel Insurance companies, hotels, airlines, cruise lines, or other vendors. 

Because of frequent price fluctuation, space selling out, and the volatility of exchange rates for many of the destinations Lux Inclusive Travel offers, we recommend you confirm all pricing at the time of booking. It can change between the time your proposal/estimate was written and the time deposits are submitted to the vendors.

For bookings not requiring payment in full at the time of booking, a guaranteed deposit is required at time of booking. The deposit amount will vary based on the products and Travel Supplier but will generally be provided with your proposal unless we are still comparing values with other suppliers. If the deposit amount is not provided with your proposal, it will be provided at the time of booking. If you purchase flights or insurance as part of your vacation package, the cost of each will generally be added to the deposit amount. It is recommended that we receive confirmation on the land or sea portions of your travel prior to having airline tickets confirmed.

Be sure to confirm if your deposit will be refundable or non-refundable. If you don’t see this information, simply ask your agent. Once your initial payment is received, full booking terms and conditions apply for Lux Inclusive Travel and each Travel Supplier used to book your vacation.

FINAL PAYMENT

For bookings that don’t require payment in full at the time of booking, guaranteed payment is required by the final payment due date printed on your itinerary. The due dates will vary based on the products and Travel Suppliers but will generally be provided with your proposal unless we are still comparing values with other suppliers. If the due date is not provided with your proposal, it will be provided at the time of booking.

Unless instructed otherwise, final Payment will be charged to your credit card on file at the time final payment is due. If payment is declined and you haven’t provided with another method of payment, your reservations will cancel and you will be subject to any applicable cancellation penalties and fees.

HOW TO CANCEL YOUR RESERVATION

Unexpected things happen and life can get in the way of your plans sometimes. It is always disappointing when you need to cancel a wonderful vacation, but we will explain your options and try to make the process as easy as possible. Notify your Travel Advisor in writing AND call as soon as you become aware that you will need to cancel. Delays in notifying can not only increase your penalties and fees, but if you have travel insurance, there is a very small window of time to notify before you have voided your cancellation coverage. Whenever humanly possible, you will want to cancel before the final payment due date to minimize the penalties and fees. Be sure to pay attention to all cancellation policies including those of Lux Inclusive Travel. It is very important that you purchase travel insurance with trip cancellation coverage so you can be reimbursed for your loss if the reason for cancellation was covered.

CHANGE/CANCEL POLICY

Change and cancellation requests must be submitted to Lux Inclusive Travel in writing and your request may take up to 48 to process. Please understand that changing or cancelling a reservation is often more work than booking it and any pay Lux Inclusive Travel and your Travel Advisor earned will almost always be recalled by the Travel Supplier leaving no compensation for work already done. Lux Inclusive Travel may assess a service fee for the greater of $25 per person or 5% of the total cost up to a maximum of $300 per person, in addition to any and all fees that the Travel Supplier may impose for changes, modifications, or cancellations to a reservation.

FORCE MAJURE

This is a fancy French term meaning “it’s not our fault.” OK, the actual definition is “unavoidable and extraordinary or uncontrollable circumstances that prevent someone from fulfilling a contract.” This is sometimes called an act of God. The literal translation of the term is “greater force”. If Force Majeure is the reason a contract or promise is not fulfilled, the Travel Suppliers, Lux Inclusive Travel, or your Travel Advisor will not be liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever, resulting from events beyond their reasonable control, including but not limited to: acts of God, strikes, lockouts or other labor disputes or disruptions, wars, blockades, insurrections, riots, earthquakes, weather conditions, floods or acts or restraints imposed by government authorities. A recent example was COVID-19.

TRAVEL DOCUMENTS

It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention, and the attention of your travel supplier, any errors or discrepancies immediately. Your travel documents are valuable and should be carefully safeguarded. While traveling, it is not always possible to replace travel documents in the case of loss, theft or damage. Lux Inclusive Travel recommends having a paper and a digital copy whenever possible. If you would like a digital copy of a document uploaded to your itinerary on our Trip Plans App, inform your Travel Advisor and email the digital file.

PASSPORTS

You will need a valid passport book for travel to/from any country (Canada and Mexico accept a passport card for land crossings only). Be sure your passport book is valid for at least 6 months AFTER you will be returning home from your trip. Even if the country you are visiting does not require a full 6 months, most airlines do. 

Even if a passport is not required, it would be irresponsible to travel to another country without one. You may not "need" it for certain cruises, but if anything out of the ordinary happens, you will not be allowed to board a flight to the U.S. without a valid passport.

The U.S. State Department recommends that all travelers' passports have at least two blank pages left, or travel may be refused to certain countries.

COUNTRY ENTRY/EXIT REQUIREMENTS

There have been unprecedented and unexpected border restrictions imposed by many countries. Before commencing any travel, we advise travelers to check the relevant Government websites for their destination and/or transit countries for requirements and restrictions. 

Any entry/exit requirements and immigration information provided by your agent are helpful tips provided as a convenience only and should not be considered a full, accurate, or up-to-date list of requirements. There are also many reasons why someone may be denied entry into another country, even if all requirements are met. You are fully responsible for having the correct documentation including IDs and visas, and for meeting the requirements to enter/exit each country on your itinerary, including those you are transiting (connecting flight/layover). As a convenience, at Lux Inclusive Travel we do our best to provide our clients carrying U.S. passports with the latest destination information when planning their trip. However, travel requirements and restrictions can change at any time and you should not rely fully on the information provided on your itinerary.

A simple and free online tool to quickly check travel requirements is with Sherpa°. You do not need to sign up to use their interactive map for entry/exit and visa requirements.

On the US State Department's website, you will find information on entry and exit requirements, links to the official websites of your destinations, and warnings for situations that may affect your safety and well-being abroad, as well as other important travel issues such as: security, local laws, culture and health. You can also do a free search with CIBT Visas to see if visas are required for your destination.

Check with the US State Department - Bureau of Consular Affairs and underneath where it says, "Where Are You Traveling" start typing the name of the country you are visiting and select from the drop-down list that appears. 

All information provided by Lux Inclusive Travel and your Travel Advisor will be for U.S. citizens only. If you hold a passport from another country, you should contact the destination’s Embassy or Consulate representing the country from which your passport was issued. 

TOURIST VISAS

As a reminder, Lux Inclusive Travel does not provide visa services. It is your responsibility to secure a visa and/or consult a visa service sufficiently in advance of your trip to secure the necessary documentation prior to your travel dates. 

One reliable visa services is CIBT Visas where, at no cost, you can quickly check your destination countries and see if a visa is required. From there, you can hire their services to apply for a visa and obtain services to help you through the process. Alternatively, you can obtain a visa on your own. If obtaining a visa on your own, it's a good idea to start at the US Departments of State's country information page. 

Supplemental Charges Acknowledgement

Carrier reserves the right to impose a supplemental charge relating to unanticipated occurrences including, but not limited to, increases in the price of fuel, itinerary changes, or changes in accommodations. Any such supplement charges may apply, at Carrier’s sole discretion, to both existing and new bookings (regardless of whether such bookings have been paid in full). 

By making any payment, you are acknowledging that the trip you are purchasing may be subject to supplemental price increases that may be imposed after the date of purchase. You acknowledge that post-purchase price increases may be applied due to additional costs imposed by a supplier or government relating to unanticipated occurrences including, but not limited to, increases in the price of fuel, itinerary changes, and changes in accommodations. You are further acknowledging that you may be charged additional sums by Lux Inclusive Travel to offset increased fees, fuel surcharges, taxes, fluctuations in foreign exchange markets, or any combination thereof. By purchasing this trip, you hereby consent to any post-purchase price increases and authorize Lux Inclusive Travel to charge me for such additional amounts.